Help Centre

Your price depends on the service you select, your property size, property condition and any add-ons or bundles you choose. The full price is always shown before you confirm your booking — no hidden fees, no surprises.

Service duration depends on the type of cleaning, property size and condition. Your booking confirmation shows the estimated duration. If your home needs more time than expected, our Operations team will contact you first — there are no automatic on-site surcharges.

Yes. You can cancel or reschedule free of charge up to 24 hours before your scheduled service. After that, a cancellation or rescheduling fee may apply depending on how close the change is to the appointment time. The applicable fee is always shown before you confirm.

Yes. You need a XAINA account to make a booking. You can create one during checkout using your phone number — it takes less than a minute. Your account lets you manage bookings, view history, track services and store your preferences.

All XAINA Cleaning Experts are trained to German quality standards and arrive equipped with professional materials and equipment. Teams are assigned based on your service type and property size. Where available, you can select a Preferred Lead Expert during booking.

Post-construction and renovation cleaning requires a Custom Assessment because the scope varies significantly. Select the relevant service during booking and provide details about the property condition — our team will review and provide a tailored quotation.

We accept credit cards, debit cards, Apple Pay and Google Pay. Payment is processed when your booking is confirmed. For out-of-area requests, your card is authorised first and only charged after our Operations team approves the booking.

Contact us through WhatsApp and we'll look into it right away. Our team will review the booking details, service records and any relevant information to resolve the issue. Customer satisfaction is our priority.